NHS Digital - User Researcher

Leeds, UK - 07/2017 - Present

Currently working as a User Researcher on Citizen Identity. My duties include qualitative and quantitative user research tasks related to personal digital access verification methods in accordance with Gov.UK GPG 45, which provides guidance on the identity proofing and verification of an individual using Government online service. My responsibilities also include leading and execution of user research methodologies regarding secure digital access and citizen verification for NHS health services, sharing personal and sensitive data on NHS platforms, as well as communication and playback of research to work colleagues within an iterative, agile work environment. 

Before joining Citizen Identity I worked on NHS.UK Connecting to Services

 

Status Digital - User Experience Research & Design

Newcastle Upon Tyne, UK - 08/2016 — 06/2017

Persisted in keeping user-centricity the focal point throughout project development and iterative design implementation within an agile work environment for various clients such as Northumbria Healthcare NHS Foundation Trust, Nord Anglia Education (NYSE:NORD), NCFE CACHE, and Oxford Brookes University.

 

Independent Contractor - User Experience Research Consultant

Milan, Italy - 08/2015 —07/2016

Carried out discovery and strategy projects with various high fashion and luxury brands to synthesise and translate research into actionable insight, concepts, and strategic solutions. Consulted on areas such as to e-semiotics, ethnography, consumer psychology, market research, interface design, journey mapping, and usability testing.

 

Agoranov - User Experience Researcher

Paris, France - 08/2014 — 08/2015

Ran research and design sprints, user experience workshops and constructed user research strategies with early stage venture funded European startups.

 

IBM Canada - User Experience Intern

Ontario, Canada - 01/2013 — 04/2013

UX Research work placement through IBM Canada EPIC (Employment Pathways to Interns & Co-ops) university student program. Carried out tasks such as user research, creating mockups and prototypes, as well as user testing haptic technologies.

 

Education


ISC Paris Business School - Paris, France (2014 — 2015)

Master's Degree - International Business Management

University of Western Ontario - Ontario, Canada (2010 — 2014)

Bachelor's Degree - Human Computer Interaction (Media, Information, & Technoculture)  

Undergrad Highlights:

 

Online Education & Certifications



ACM Special Interest Group on Computer-Human Interaction is the world’s largest association of professionals who work in the research and practice of computer-human interaction.

The Interaction Design Foundation (IDF) is an independent non-profit initiative established in 2002 in Denmark. Its purpose is to democratize knowledge of User Experience, product design and human- computer interaction.

From 2008-2009 I volunteered as an animal wellness coordinator for CK Animal Rescue, a no kill policy animal care and adoption non-profit based in South Western Ontario.

 

Interests: Basketball (go Lakers!), Hockey (go Rangers!), Formula 1, Fitness, Cooking, Reading, Traveling, Movies